Shipping outside Europe and the UK
Have you seen something at Frank you would like to purchase, but you do not have an address in Europe?
Shipping outside Europe
You can still order the products you wish to purchase with us! We will ship the parcel to the UK for you, free of charge. The parcel forwarding service Parcelwide will ship your parcel to your specified destination. The use of Parcelwide is simple: you create an account on their website to get your personal UK address. This address you use when you order from Frank. We ship your order to the Parcelwide address. Parcelwide will make sure your parcel will be shipped to your specified destination. Please click here to read more about the process.
Please note, when you make use of Parcelwide, we are not responsible for the shipping of your parcel outside Europe and the UK. Therefore we cannot offer you free returns, nor when the product is damaged. If you have enquiries about shipping from the UK to your specified destination, please contact Parcelwide.
We do offer shipping to other countries in Europe. Please contact our customer service when you have an address in Europe and want to place an order.
Disclaimer: Frank is not associated with Parcelwide in any way, and is therefore not responsible for your package after it has reached the UK address.
Shipping to Ireland
Frank offers shipping to Ireland. If you have an address in Northen Ireland you can shop with us, free of charge. We do charge a small fee for shipping to Ireland. In order to create an order for Ireland, you will need to contact our customer service who will be happy to create the order for you.
Please state the following in your email:
- Billing address
- Shipping address
- The product(s) you wish to order
- Telephone number
Once we receive this information from you, we will create the order for you. When the order is created, you will receive an automated mail with a link through which you can pay for your order. Once your order is dispatched from our warehouse, you will receive a track and trace link through which you can follow your parcel.